Our FAQ’s 

How do I loan a piece of equipment? 

There's a handy tutorial here to get you started.

I live outside of Bristol, can I still loan equipment?

Yes. However you will have to come to our lock-up in Bedminster to collect and return it.

Address - Access Storage, Winterstoke Road. BS3 2LG

Do I have to pay for the equipment? 

No, but we do change a small fee for delivery for our Tuesday Delivery and Pick-up service. This is currently £10 (£5 each way) and only available to families with a Bristol postcode.

I cannot afford the delivery charge; can I still loan some equipment? 

Yes, if money is a barrier for you to access our services, we may be able to waiver the delivery fee. We will need to see proof of your benefits, i.e Universal Credit. If you want to an informal chat with us about it, feel free to call us on 07761913466.

What days do you make deliveries?

Our delivery and pick-up service runs on a Tuesday between 9.30am-2pm. This involves a delivery fee of £10 (£5 each way). 

What day is the collection and drop-off service available? 

Wednesday between 9.30am-2pm. This is a FREE service.

Address - Access Storage, Winterstoke Road. BS3 2LG

How long do I get the equipment for?

Two weeks. 

Can I reserve more than one item?

Yes you can. However, we do ask that these items are reserved for different dates so they and not loaned at the same time. As we want as many families to benefit from this service as possible.

The item I want is on loan, can I reserve it for next time?

Yes, go to the item you wish to reserve, and click the ‘borrow/reserve’ button. You will need to put in a date in the future in process the reservation. *Please be aware the item will need to be cleaned and processed before it’s ready for loaning again.

Can I loan more than one item? 

No, not at the moment, it is one loan at a time. We want to make this free service as accessible as possible to as many families as we can. 

If I am not going to be in, can I leave the equipment with a neighbour?

Yes. But you will need to specify this in the notes section when you reserve your item or let a member of staff know. We will need to know the full address and name of person we are leaving the equipment with. This person will sign for it on behalf of you. 

I am shielding, can we still loan some equipment? 

We have safety measures in place to keep you and our staff safe. We will keep a 2 meter distance at all time and our staff and volunteers will be wearing the correct PPE. All equipment is cleaned thoroughly after each loan and left for three days before being prepared for loaning again.  

We are self-isolating due to Covid-19. Can we still loan some equipment? 

Yes. We have safety measures in place to keep you and our staff safe. We will leave the equipment outside of your house and ring the bell. Our volunteers will then return to a safe distance and take a picture of the item with your open door. All equipment is left for three days prior to being cleaned. It is cleaned and wrapped and then left for a further three days, ready to be loaned again. 

The school/ nursery my child goes to would like to loan some equipment, is that possible? 

Yes. Please email Lucy@gympanzees.org for more information. You will need to fill in a separate form, however loaning is exactly the same.

I’m not sure what equipment is suitable for my child, can you help?

Yes, absolutely. You can drop us an email - lendinglibrary@gympanzees.org or you can chat to someone on 07761913466. We’ll need a bit more information on your child’s disability so we can find the most suitable pieces of equipment for you. 

Do you know of any grants available? I would love to purchase some of the equipment, but it's too expensive.

We have compiled a list of useful grants that may be helpful. This list is available on request. Please email lendinglibrary@gympanzees.org