Covid-19 safety guidelines 

We understand that this is a difficult and challenging time for many families. To enable us to safely deliver this service, it is important that you familiarise yourself with these guidelines. We will endeavour to keep you updated on any changes that may occur. 

UPDATE - 10.11.20

Tuesday -

Our wonderful volunteers will be bringing your equipment to the front door as usual. However, you will no longer need to sign for the equipment. Our volunteers will ring the door, then step away to a safe distance so that you can then retrieve your item. Then they will need to take a picture of the item inside your house. 

Wednesday -

On arrival, please park in the carpark near to Loading Bay E and remain in your vehicle. Text or phone 07761913466 to say you have arrived. Someone will bring the equipment to you which will either be placed on a trolley or on the floor near your car. Please allow a few minutes for a reply, as we may be seeing to another person. Also, please try and stick to your allotted time to collect or drop-off, as this will allow for better flow in the carpark and also allow for cleaning procedures to happen in-between.

Important infomation - 

If you or a member of your household start to show symptoms of coronavirus, please let a member of staff know immediately by contacting 07761 913466 or email - Whilst we will not be able to collect the equipment back from you, we can extend your booking. 

If you are self-isolating and neither you or a member of your family are showing any symptoms - You can still loan equipment as normal.